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Consumer Involvement: Lessons Learned

11/01/2006 | Requests *

Summary

How did the Massachusetts Real Choice grantees involve consumers and what are the lessons learned from the process? This presentation describes the systems created for consumer involvement in the design, planning, and implementation of the Real Choice activities. The fact sheet provide suggestions on how to involve consumers in a collaborative process.

Author

Available Files

Lessons Learned Fact Sheet Word (129K, 2 pages)
Lessons Learned Fact Sheet PDF (48K, 2 pages)
Presentation PDF (159K, 24 pages)
Presentation PowerPoint (151K, 24 pages)

Keywords

Stakeholder Involvement; Real Choice Systems Change; Community Inclusion; collaboration; ABCs of Collaboration; A: Anticipate Concerns; B: Build Trust; C: Communicate Effectively; task-specific work groups;

Topic

Consumer Direction, Organizational Change

Type/Tool

Archived conference materials, Checklists

Source

Grantee produced, Massachusetts

State

Massachusetts, All States/Territories

Date Created

02/15/2007

Contact

Nirvana Huhtala Petlick

npetlick@ifh.rutgers.edu

Short URL

www.hcbs.org/moreInfo.php/doc/1812

Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.

* Reflects requests since January 1, 2007

HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)