More Info

SPD Consumer Survey: Survey Development and Field Test Report

03/27/2006 | Requests *

Summary

The Oregon Dept. of Human Services, Division of Seniors and People with Disabilities (SPD) contracted with Human Service Research Institute to develop a consumer survey exploring the satisfaction of people served by SPD in-home Waiver programs (seniors, people with physical and developmental disabilities). The project team worked collaboratively with SPD staff and Stakeholder Group to develop a survey instrument and process that adequately addresses the interests and concerns of all involved.

Author

Murphy, Julie; Kimmich, Madeleine

Available Files

Field Test Executive Summary PDF (75K, 10 pages)
Field Test Report PDF (273K, 28 pages)
Field Test Report: Appendix PDF (495K, 60 pages)

Keywords

Human Services; consumer satisfaction; quality assurance; improvement; quality; field test; mail surveys; face-to-face; prioritization scores; consent form; feedback form;

Topic

Aging Issues, Developmental/Psychiatric Disabilities, Physical Disabilities, Quality, Waiver

Type/Tool

Surveys

Source

Grantee produced, HSRI

State

Oregon, All States/Territories

Date Created

10/27/2006

Contact

Julie Murphy

Murphy@hsri.org

Short URL

www.hcbs.org/moreInfo.php/doc/1726

Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.

* Reflects requests since January 1, 2007

HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)